LONDON; Sept 8, 2014: Recently, QuScient Technologies, a Higher Education solutions provider head-quartered in Chennai, India, won a major bid for deploying ProRetentionTM Student Helpdesk at University of East London (UEL), based in London, UK. This bid was won amidst stiff competition from global product vendors, and is expected to transform the UEL campus, with over 20,000 students into a committed, customer-driven environment.
ProRetentionTM Success CRM, the bespoke product in the ProRetentionTM product suite directly addresses UEL’s requirement for Student Support Helpdesk System, which is designed to track every student issue, without exception, until it is resolved with high-quality response or resolution, within the shortest time. The solution also bundles other student engagement tools, particularly the cutting-edge student mobile apps, putting the university on a tablet for the student.
UEL Deputy Vice-Chancellor and COO, Dusty Amroliwala said "We are delighted to have partnered with QuScient to deliver an exceptional and highly innovative student helpdesk service. Our joint ambition is to provide students ease of access to the full range of high quality information, guidance and support available at UEL, through the multi-channel technology QuScient offer, enabling our students to focus on gaining the very best outcome from a rich and enjoyable experience at our University."
Babu Thiagarajan, CEO of QuScient noted “We are pleased with this opportunity to implement ProRetentionTM at the University of East London and we are excited that our one of a kind student life cycle CRM, ProRetentionTM, is getting the attention it deserves in the global Higher Education market. Our products and services have always been student-centric with the underpinning philosophy, ‘Student first!’. We will work closely with UEL to realise our joint aim to provide the highest levels of student experience.”
The task order was awarded under the stringent OJEU procurement process spanning several months involving detailed tender responses and multiple demonstrations.
UEL is a world-class research institution, one of the top six modern universities for research in the UK. A vibrant university with a vision to bring transformational academic and enterprising opportunities through diversity, partnership and excellence in teaching and research. Established in 1898, UEL is now one of the most diverse universities in the UK, with more than 120 nationalities represented on its campuses.
QuScient Technologies is a multiple award-winning full-service provider of innovative technology solutions, consulting, process audit, and business process outsourcing services to colleges and universities around the world. With over 600 employees working from 3 offices globally, who bring with them the right mix of industry experience, QuScient is a global company with delivery centres in Chennai and Bangalore, India and the US.